Terms of Use

Last updated: June 23, 2026

These Terms of Use (“Terms”) are a binding agreement between you (“you,” “Customer,” or “User”) and Discoverably LLC (“Discoverably,” “we,” “us,” or “our”), a Maryland limited liability company, governing your access to and use of our website at discoverably.com and our GEO analytics service that measures brand visibility across AI answer engines (together, the “Service”).

PLEASE READ CAREFULLY. SECTION 17 CONTAINS A BINDING ARBITRATION PROVISION AND A CLASS-ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS.

1. Acceptance of these Terms

By accessing or using the Service, creating an account, requesting a free report, or clicking “I agree,” you accept these Terms and our Privacy Policy, which is incorporated by reference. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” includes that organization. If you do not agree, do not use the Service.

2. Definitions

• “Account” — your registered access to the paid dashboard.
• “Customer Data” — data you submit or configure (e.g., your domain, brands, competitors, prompts, locality) and the reports generated for you.
• “Service Output” — the metrics, reports, recommendations, and analyses the Service produces.
• “Subscription” — a paid plan configured via our Configurator (engines, prompts, cadence).

3. Eligibility and accounts

You must be at least 18 and able to form a binding contract. You agree to provide accurate registration information, keep your credentials confidential, and be responsible for all activity under your Account. Notify us promptly of any unauthorized use at support@discoverably.com.

4. The Service

The Service queries AI answer engines and AI-powered search surfaces to measure how brands appear, and presents metrics, reports, and recommendations. We auto-follow each engine’s default model and may add, change, or remove engines, metrics, or features over time. The free onboarding report is a single, illustrative, directional preview generated from a one-time pass; it is not a stable or guaranteed measurement.

5. Subscriptions, fees, billing, and renewal

• Pricing. Fees are based on your configuration (engines × prompts × cadence) and the rates shown at checkout and on our pricing page. There are no named tiers and no free plan; the onboarding report is free.
• Payment. Subscriptions are billed through our payment processor (Stripe). You authorize us to charge your payment method for all applicable fees and taxes.
• Term and auto-renewal. Subscriptions renew automatically for successive periods (monthly or annual, as selected; annual plans are billed up front and reflect the discount shown at checkout) until cancelled. You may cancel at any time, effective at the end of the current billing period.
• Taxes. Fees are exclusive of taxes; you are responsible for applicable sales, use, VAT, or similar taxes.
• Failed payments. If a payment fails, we may apply a grace/dunning period and then pause or suspend access until payment is restored, as described in the Service.
• Refunds. Except where required by law or expressly stated, fees are non-refundable, including for partial periods.
• Changes to fees. We may change fees prospectively; changes apply at your next renewal with notice.

6. Acceptable use

You agree not to, and not to permit others to:

• use the Service unlawfully or to infringe others’ rights;
• reverse engineer, scrape, resell, sublicense, or create a competing product from the Service or Service Output, except as permitted by law;
• circumvent usage limits, rate limits, abuse controls, or security measures;
• upload malicious code, or interfere with or overload the Service;
• misrepresent your identity or your authority over a domain you submit;
• use the Service to generate data about third parties in violation of applicable privacy law.

We may investigate and take appropriate action, including suspension, for violations.

7. Customer Data and license to us

As between the parties, you own your Customer Data. You grant us a worldwide, non-exclusive license to host, process, and use Customer Data to provide, secure, and improve the Service and as described in the Privacy Policy. You represent that you have the rights to submit Customer Data and that your domains, brands, and instructions do not violate law or third-party rights. We may use aggregated, de-identified data (which cannot reasonably identify you) for analytics, benchmarking, and product improvement.

8. Intellectual property

The Service, Site, and all related software, content, and trademarks are owned by Discoverably or its licensors and are protected by law. Subject to these Terms and your payment of fees, we grant you a limited, non-exclusive, non-transferable right to access and use the Service and to use Service Output for your internal business purposes. All rights not expressly granted are reserved.

Third-party trademarks. The names of the AI answer engines and search surfaces we measure are the trademarks of their respective owners: ChatGPT is a trademark of OpenAI; Gemini, Google AI Overviews, and AI Mode are trademarks of Google LLC; Microsoft Copilot is a trademark of Microsoft Corporation; Perplexity is a trademark of Perplexity AI, Inc.; Grok is a trademark of xAI Corp.; and Claude is a trademark of Anthropic PBC. All other product names, logos, and brands are the property of their respective owners. We use these names solely to identify and describe the engines the Service measures (nominative fair use). Discoverably is independent and is not affiliated with, endorsed by, or sponsored by any of these companies, and no such affiliation or endorsement is implied.

9. Feedback

If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

10. Third-party services and AI engines

The Service interoperates with third parties (payment, analytics, AI engines, and the data vendors listed in our Privacy Policy) and measures third-party AI answer engines and search results that we do not control. We are not responsible for third-party services, their availability, or changes they make, and your use of them may be subject to their own terms.

11. AI output and accuracy disclaimer

AI answer engines are non-deterministic and change without notice. Service Output — including visibility, share-of-voice, sentiment, position, citation, and recommendations — is directional and illustrative, may be incomplete or inaccurate, and is not a guarantee of any result, ranking, or business outcome. You are responsible for independently evaluating Service Output before relying on it. The Service does not provide legal, financial, or professional advice.

12. Confidentiality

Each party may access the other’s non-public information. The receiving party will use it only to perform under these Terms and protect it with reasonable care. This does not apply to information that is public, independently developed, or lawfully received from a third party, or to disclosures required by law.

13. Term, suspension, and termination

These Terms apply while you use the Service. You may stop using the Service and cancel your Subscription at any time (Section 5). We may suspend or terminate your access for breach, non-payment, legal/security reasons, or discontinuation of the Service. On termination, your right to use the Service ends; Sections that by their nature should survive (e.g., 7–9, 11, 14–18) survive. We will make Customer Data available for export for a reasonable period where feasible, after which we may delete it per our retention practices.

14. Disclaimer of warranties

THE SERVICE AND SERVICE OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY OF ACCURACY, COMPLETENESS, OR UNINTERRUPTED OR ERROR-FREE OPERATION. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME MAY NOT APPLY TO YOU.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE; AND (b) DISCOVERABLY’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR USD $100. THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME MAY NOT APPLY TO YOU.

16. Indemnification

You will defend, indemnify, and hold harmless Discoverably and its officers, members, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of (a) your Customer Data, (b) your use of the Service, or (c) your breach of these Terms or violation of law or third-party rights.

17. Governing law and dispute resolution

Governing law. These Terms are governed by the laws of the State of Maryland, USA, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting legal@discoverably.com; the parties will negotiate in good faith for 30 days.

Binding arbitration. Except for claims that qualify for small-claims court and disputes about intellectual property, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by [the American Arbitration Association under its Commercial Arbitration Rules], seated in Baltimore City, Maryland, USA (or remotely as the rules allow). Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

Forum (where arbitration does not apply). You consent to the exclusive jurisdiction and venue of the state and federal courts located in Baltimore City, Maryland, and waive any objection to that venue.

[Counsel: confirm arbitration vs. courts-only, the administering body, seat, and any opt-out window; class-waiver enforceability and notice requirements vary.]

18. General

• Modifications to the Terms. We may update these Terms; the updated version takes effect when posted (or as stated), and your continued use constitutes acceptance. Material changes will be notified where required.
• Modifications to the Service. We may modify, suspend, or discontinue features at any time.
• Assignment. You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets.
• Entire agreement; order of precedence. These Terms (plus any signed order form or master agreement, which controls in case of conflict) are the entire agreement and supersede prior understandings.
• Severability; no waiver. If any provision is unenforceable, the rest remains in effect; failure to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delays/failures caused by events beyond its reasonable control.
• Notices. We may provide notices by email or in-app; you may send notices to legal@discoverably.com.
• Relationship. The parties are independent contractors; nothing creates a partnership, agency, or employment relationship.

19. Contact

Discoverably LLC · 306 W Redwood St STE 201, Baltimore, Maryland 21201, USA · legal@discoverably.com